It has been both a pleasure and a privilege to work with you. You have made a real difference, to the business, and to me. You are without doubt the most talented trainer, coach and facilitator I know.
Thanks for pulling it all together in such a short space of time I found it really useful, especially the feedback exercise, I was pleasantly surprised with my feedback! Thank you very much – you really helped me.
 
Diane is great at getting over how to improve communication and presentation skills in ways that are enjoyable and also stay in the mind. She doesn't just do generic training but gets into the specifics of the group that she's working with.
 
I have personally commissioned Diane for a large range of different pieces of work both larg and small over the last 15 years, initially to Merseytravel and latterly the Liverpool City Region Mayoral Combined Authority.  She is an extremely experienced, professional and competent management consultant who has provided support for large scale change and organisational development projects, leadership development programmes and 121 coaching sessions.  The reason we use Diane on a repeat basis is that she delivers results.  Using her extensive skills, knowledge and her own unique style, she leads, challenges, facilitates and provides feedback, enabling the groups and individuals she works with to reflect, consider different approaches and ultimately improve performance.
 Liz Chandler - Combined Authority - Director of Corporate Development and Delivery
 
Just wanted to drop you a quick line to say thank you for the invitation to the course yesterday and that I really enjoyed it. I am a firm believer that if we can influence people's attitudes and mindset through coaching then we can change how they perform and I felt that this course covered this to a greater degree than some of the other courses I have attended.
 
Diane was an excellent facilitator and she kept me interested through the various different role plays and activities that she held. I personally feel that this course would benefit all Management as the message needs to come from the top down and I don't feel that this is always the case. It was great to see you and a brilliant session as always. It's really glad to see the members really enjoy it too.
 
It has been both a pleasure and a privilege to work with you. You have made a real difference, to the business, and to me. You are without doubt the most talented trainer, coach and facilitator I know.
Diane is excellent at what she does.  She really takes time to understand the 'problem', is able to quickly identify what is needed and has brilliant, creative ways through her training techniques to help staff embrace culture change.  Diane has delivered many training sessions wih my teams and I would highly recommend her.
 
I didn’t even realise I wasn’t delegating enough! - Having this feedback has transformed my work load and involved and motivated my team
You really helped us as a new team and your interventions/challenges assisted us.
It was ALL really helpful - covering basics to more strategic stuff - made me think OUTSIDE of the box!
 
Thanks for your help last week; it really helped clarify my thinking.
Brought in lots of new ways of thinking.  Very engaging.
Enlightening to learn how to look at my own performance BEFORE discussing the performance of a staff member.
 
Many thanks for all the work you've done - I've personally really appreciated your challenges to us and also your 121 support.
Today was excellent - perfect pace and content.  Section on difficult conversations was the BEST TRAINING on this subject I have ever had!  If only I'd had this knowledge sooner.
 
Thanks again for a brilliant training session and for your advice yesterday - I am delighted to report that the conversation I had went MUCH better than I had anticipated.  I was still able to deploy the RKSA model, which was really helpful in structuring the meeting, and I also found it really helpful to remember your advice regarding "my role vs their role" – I felt much more confident having spoken to you.
 
Considering there was a large amount of information for you to get across on the first day, I didn’t feel overloaded, but I thought the way you offered the training using all the different engagement techniques was great.
 
I wanted to let you know that since our training, something strange has happened to me - yes, it's as if I have been conditioned to put into practice the things you taught us.
 
I am sure you don't often get a huge amount of feedback working in isolation in the way you do - but we are very appreciative of your efforts and input. We have witnessed a completely different atmosphere on the floor today which is great to see.
 
You were a huge success! The overall positive feedback was exceptional, I was really pleased that the people who were there found the day enjoyable, useful and thought-provoking. To me, personally, apart from the content, it was great to observe the process, i.e. to see how you were able to engage the audience and the way you dealt with the responses.